Question

{"xsrfToken":"4d50eaaed52e97fc98fa90f2103ecd94ba0747ea_lout","branding":{"id":"10","key":"ottsupport","name":"OTT Support","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/8","theme":{"headerBGColor":"#013147","headerLinkColor":"#ffffff","headerLinkHoverColor":"#064c6b","headerLinkHoverBGColor":"#064c6b","headerBadgeColor":"#064c6b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5e3a7b50-3709-4132-9b0e-95fa245da855/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5N2NiMmNhMi0xZTg0LTRkZGUtODI0NS05YjY5ZDgxYjhkMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVlM2E3YjUwLTM3MDktNDEzMi05YjBlLTk1ZmEyNDVkYTg1NSI6WyJyZWFkIl19LCJleHAiOjE3NTMxNDAxMjgsIm5iZiI6MTc1MzEzOTUyOH0.mwGPC39Tqp2zRCnDgRJGnaGYpwVFNRYBVsSELByysV8&client=97cb2ca2-1e84-4dde-8245-9b69d81b8d16&mode=fit","logoId":"5e3a7b50-3709-4132-9b0e-95fa245da855","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Support Portal","sharedPortalName":"Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"helpCenterTitle":"Welkom bij het Helpcentrum","sharedPortalName":"Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the Support Portal","sharedPortalName":"Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#dc354e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1d26e645-4838-4c28-9a6f-0e2a1f7ea6e6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5N2NiMmNhMi0xZTg0LTRkZGUtODI0NS05YjY5ZDgxYjhkMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFkMjZlNjQ1LTQ4MzgtNGMyOC05YTZmLTBlMmExZjdlYTZlNiI6WyJyZWFkIl19LCJleHAiOjE3NTMxNDAxMjgsIm5iZiI6MTc1MzEzOTUyOH0.rDEbMeAaXwCQrSeHMOw_1TATRQq6xP2U0mThJnOv_Qk&client=97cb2ca2-1e84-4dde-8245-9b69d81b8d16&height=300&mode=fit","bannerMediaApiFileId":"1d26e645-4838-4c28-9a6f-0e2a1f7ea6e6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"ottsupport","projectId":10086,"serviceDeskId":10,"name":"OTT Support","description":"<p>You can raise a request for OTT Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"78","name":"Question","descriptionHtml":"<p><b>Priority: Urgent</b></p>\n<ul class=\"alternate\" type=\"square\">\n <li>The service/playback/ads are non-operational, seriously impaired, or intermittently operative.</li>\n <li>The product cannot be accessed without significant delay or at all.</li>\n <li>There is no known workaround available. The issue is experienced by a majority of users.</li>\n</ul>\n<p><b>Priority: High</b></p>\n<ul class=\"alternate\" type=\"square\">\n <li>The service is impaired but operational, resulting in disruption of viewer experience, not including playback or advertising requests.</li>\n <li>The issue is experienced by a large number of users.</li>\n</ul>\n<p><b>Priority: Medium</b></p>\n<ul class=\"alternate\" type=\"square\">\n <li>Product questions or anything else not defined as Urgent or High.</li>\n <li>This also applies to any non-production environments.</li>\n <li>The issue is experienced by some users.</li>\n</ul>\n<p><b>Priority: Low</b></p>\n<ul class=\"alternate\" type=\"square\">\n <li>Requests not directly related to a fault, such as feature requests.</li>\n <li>There is no impact on service delivery.</li>\n</ul>","callToAction":"Question","introHtml":"<p>Do you have a general question? Or do you need help troubleshooting? Select this to get in contact with an expert.</p>","icon":10717,"iconUrl":"https://support.portal.videodockinternational.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10717","groups":[17],"key":""},{"id":"83","name":"Report a bug","descriptionHtml":"<p><b>Priority: Urgent</b></p>\n<ul class=\"alternate\" type=\"square\">\n <li>The service/playback/ads are non-operational, seriously impaired, or intermittently operative.</li>\n <li>The product cannot be accessed without significant delay or at all.</li>\n <li>There is no known workaround available. The issue is experienced by a majority of users.</li>\n</ul>\n<p><b>Priority: High</b></p>\n<ul class=\"alternate\" type=\"square\">\n <li>The service is impaired but operational, resulting in disruption of viewer experience, not including playback or advertising requests.</li>\n <li>The issue is experienced by a large number of users.</li>\n</ul>\n<p><b>Priority: Normal</b></p>\n<ul class=\"alternate\" type=\"square\">\n <li>Product questions or anything else not defined as Urgent or High.</li>\n <li>This also applies to any non-production environments.</li>\n <li>The issue is experienced by some users.</li>\n</ul>\n<p><b>Priority: Low</b></p>\n<ul class=\"alternate\" type=\"square\">\n <li>Requests not directly related to a fault, such as feature requests.</li>\n <li>There is no impact on service delivery.</li>\n</ul>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10559,"iconUrl":"https://support.portal.videodockinternational.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[17],"key":""},{"id":"84","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10549,"iconUrl":"https://support.portal.videodockinternational.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[17],"key":""},{"id":"82","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10541,"iconUrl":"https://support.portal.videodockinternational.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"General"}],"orderMapping":{"17":[83,84,78]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"251b4910-b095-3b22-af31-ccbb418c5147","appLinkName":"","appLinkUrl":"","spaceKey":"OTTSUPPORT","spaceName":"OTT Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"OTTSUPPORT","serviceDeskId":10,"kbLinkDomainURLs":["https://support.portal.videodockinternational.com","https://videodock.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OTTSUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5N2NiMmNhMi0xZTg0LTRkZGUtODI0NS05YjY5ZDgxYjhkMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTMxNDA3MjgsIm5iZiI6MTc1MzEzOTUyOH0.ngyNOyg6oKVycIxdxuVSw-yTkPB1GUHpb1fj3GJNenc","targetCollection":"upload-project-10086","endpointUrl":"https://api.media.atlassian.com","clientId":"97cb2ca2-1e84-4dde-8245-9b69d81b8d16","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":78,"projectId":10086,"issueType":{"id":"10008","name":"Support"},"form":{"name":"Question","descriptionHtml":"<p><b>Priority: Urgent</b></p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>The service/playback/ads are non-operational, seriously impaired, or intermittently operative.</li>\n\t<li>The product cannot be accessed without significant delay or at all.</li>\n\t<li>There is no known workaround available. The issue is experienced by a majority of users.</li>\n</ul>\n\n\n<p><b>Priority: High</b></p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>The service is impaired but operational, resulting in disruption of viewer experience, not including playback or advertising requests.</li>\n\t<li>The issue is experienced by a large number of users.</li>\n</ul>\n\n\n<p><b>Priority: Medium</b></p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>Product questions or anything else not defined as Urgent or High.</li>\n\t<li>This also applies to any non-production environments.</li>\n\t<li>The issue is experienced by some users.</li>\n</ul>\n\n\n<p><b>Priority: Low</b></p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>Requests not directly related to a fault, such as feature requests.</li>\n\t<li>There is no impact on service delivery.</li>\n</ul>\n","callToAction":"Question","intro":"<p>Do you have a general question? Or do you need help troubleshooting? Select this to get in contact with an expert.</p>","instructions":"<p><b>Priority: Urgent</b></p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>The service/playback/ads are non-operational, seriously impaired, or intermittently operative.</li>\n\t<li>The product cannot be accessed without significant delay or at all.</li>\n\t<li>There is no known workaround available. The issue is experienced by a majority of users.</li>\n</ul>\n\n\n<p><b>Priority: High</b></p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>The service is impaired but operational, resulting in disruption of viewer experience, not including playback or advertising requests.</li>\n\t<li>The issue is experienced by a large number of users.</li>\n</ul>\n\n\n<p><b>Priority: Medium</b></p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>Product questions or anything else not defined as Urgent or High.</li>\n\t<li>This also applies to any non-production environments.</li>\n\t<li>The issue is experienced by some users.</li>\n</ul>\n\n\n<p><b>Priority: Low</b></p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>Requests not directly related to a fault, such as feature requests.</li>\n\t<li>There is no impact on service delivery.</li>\n</ul>\n","icon":10717,"iconUrl":"https://support.portal.videodockinternational.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10717","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10135","fieldConfigId":"10319","label":"Please specify the relevant platform(s)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10192","label":"Web","selected":false,"children":[]},{"value":"10193","label":"iOS (iPhone)","selected":false,"children":[]},{"value":"10194","label":"Android (Mobile)","selected":false,"children":[]},{"value":"10201","label":"iOS (iPad)","selected":false,"children":[]},{"value":"10200","label":"Android (Tablet)","selected":false,"children":[]},{"value":"10195","label":"tvOS","selected":false,"children":[]},{"value":"10196","label":"Google TV","selected":false,"children":[]},{"value":"10197","label":"Samsung Tizen","selected":false,"children":[]},{"value":"10198","label":"LG WebOS","selected":false,"children":[]},{"value":"10199","label":"Roku","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10133","fieldConfigId":"10317","label":"Can you share a relevant app config ID?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10134","fieldConfigId":"10318","label":"Can you share a relevant URL?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/78","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/78","calendarParams":{"firstDay":0,"date":"2025-07-22T01:12:08+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"251b4910-b095-3b22-af31-ccbb418c5147","appLinkName":"","appLinkUrl":"","spaceKey":"OTTSUPPORT","spaceName":"OTT Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"OTTSUPPORT","serviceDeskId":10,"kbLinkDomainURLs":["https://support.portal.videodockinternational.com","https://videodock.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5N2NiMmNhMi0xZTg0LTRkZGUtODI0NS05YjY5ZDgxYjhkMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTMxNDA3MjgsIm5iZiI6MTc1MzEzOTUyOH0.ngyNOyg6oKVycIxdxuVSw-yTkPB1GUHpb1fj3GJNenc","targetCollection":"upload-project-10086","endpointUrl":"https://api.media.atlassian.com","clientId":"97cb2ca2-1e84-4dde-8245-9b69d81b8d16","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=videodock","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4d50eaaed52e97fc98fa90f2103ecd94ba0747ea_lout","baseUrl":"https://support.portal.videodockinternational.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://videodock.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"97cb2ca2-1e84-4dde-8245-9b69d81b8d16","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"5426b54d70ff4cf9b6e5864c00f72d94","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}